Frequently Asked Questions (FAQ)

What services does Campground Support offer?

Campground Support provides professional call center reservation support specifically for RV parks, campgrounds and glamping accommodations. Our team handles booking calls, increases reservation rates, and improves overall customer service to help outdoor hospitality owners maximize income.

How can Campground Support help increase my campground reservations?

By outsourcing your reservation calls to our dedicated call center, you ensure potential guests get immediate, professional assistance during the day and after hours. This reduces missed calls and improves booking conversions, leading to higher occupancy and revenue.

Do you offer support for RV parks and tent campgrounds?

Yes, Campground Support serves a wide range of outdoor accommodations, including RV parks, tent campgrounds, glamping, cabin rentals, and resorts with on-site camping options.

Is your call center available 24/7?

We offer flexible hours for 15 hours per day, which encompasses over 99% of incoming calls. This ensures that your customers can reach someone after your office closes, accommodating last-minute bookings and inquiries.

How does Campground Support integrate with my current reservation system?

Our team is trained to work with various reservation platforms and can quickly adapt to your existing system. We can manage bookings, modify reservations, and update availability in real-time.

Will using Campground Support reduce my workload?

Yes, outsourcing your reservation calls lets you focus on other aspects of managing your campground while ensuring guests receive timely professional assistance.

What is the cost structure for your call center services?

Pricing is customized based on call volume and service level requirements. There are significant discounts for higher volume locations and multiple locations. Contact us for a tailored quote that fits your campground's needs.

How do I get started with Campground Support?

Contact our team to discuss your campground's specific needs and receive a personalized proposal. Once onboarded, we coordinate setup and training for seamless integration.

Can Campground Support handle group and special event bookings?

Yes, our reservation specialists are trained to manage complex bookings, including group reservations and special event inquiries.

How does Campground Support improve guest satisfaction?

By providing timely, accurate, and friendly customer service, we enhance the guest experience from the initial inquiry through booking confirmation.

What reservation software can Campground Support use to make, change or cancel reservations?

Campground Support is currently using CampLife, CampSpot, ResNexus, Roverpass, Newbook, Park, Staylist, Hercules, and many others. No need to change your existing reservation software!

What 3rd party management tasks can Campground Support complete?

Campground Support can also respond to emails, respond to reviews, conduct outbound sales calls for reservation leads for daily or long term sites, coordinate service and maintenance and various human resource tasks.